Happy Clients
At Cipher-IT, client satisfaction is our top priority. We take pride in delivering exceptional service that drives success for our partners.
Customer Testimonials
Don’t just take our word for it. Hear what what some of our clients have to say!
“Throughout this extensive partnership, Cipher-IT has consistently demonstrated exceptional reliability, technical expertise.”
“Our company, P.A.B, has had the pleasure of working with Cipher-IT for over 20 years. Throughout this extensive partnership, Cipher-IT has consistently demonstrated exceptional reliability, technical expertise, and a customer-centric approach. Their team is highly skilled in addressing our IT needs, from network security to system upgrades, ensuring that our operations run smoothly and efficiently. We greatly value the professional relationship we have built with Cipher-IT and highly recommend their services to any business looking for a dependable and knowledgeable IT partner.”
Mark
C.E.O, PAB Coventry LTD
“Cipher IT have been our trusted IT provider for over five years.
During our time working together Cipher IT have always been on hand to recommend the technology to help IPSS grow, whether that be a full new installation or day to day support Cipher IT are always there to help.
Thank you to Simon and the team.”
Andrew
Technical Sales Director IPSS
“Above and Beyond”
“Cipher-IT supports all our IT needs, from laptops, phones, computers and have even learnt how to support our community radio station with its technical needs. The team at Cipher are extremely helpful and will go out of their way
to resolve issues in a timely manner.
If a problem can’t be solved on the phone, they are quick to find other solutions to ensure our charity continues to run smoothly. Simon and his team have been an asset to WATCH, and we are not sure what we’d do without them! I couldn’t
Recommend them enough.”
Nadia Taghi
CEO, WATCH
“They are professional, incredibly reliable, and always go the extra mile”
Cipher, who have been our IT support company for many years, have been nothing short of exceptional. They are professional, incredibly reliable, and always go the extra mile to ensure everything runs smoothly.
Their support has been fantastic — fast, knowledgeable, and genuinely invested in our success. We couldn’t ask for a better partner.
Julie
Managing Director, D-Drill & Sawing
“We couldn’t recommend them more highly.”
We’ve been working with Cipher for over a decade, and in that time, they’ve played a pivotal role in our growth — from managing just two computers to supporting three firms with over 150 staff. Their expertise in cybersecurity and scalable IT solutions has been instrumental in our success.
What truly sets Cipher apart is the personal touch. Even though they’re an outsourced IT provider, it never feels that way. Simon, Ross, Steve, and the entire team are always available, responsive, and feel like an extension of our own business.
Pritpal
Solicitor / Practice Manager, Askews Legal
“Their team doesn’t stand still”
I trust Cipher with our business IT systems and have done for many years. As we have grown, so have they. Their team doesn’t stand still – they continue to expand, and their knowledge and experience has been a key part in the development of our business.
They offer reactive telephone and on-site support, and most crucially, they work proactively behind the scenes to improve our systems and protect against threats. They keep our systems up, maintained, protected (through a robust backup and recovery plan), and cope with every requirement we throw at them.
Importantly to me, their team is efficient, polite, and respectful — and every one of them is welcome on our site. I would (and do) recommend Cipher-IT.
Simon
Premier Health Products
“We wouldn’t go anywhere else”
“We have used Cipher for many years now and have been consistently provided with solid, prompt services for all of our IT needs. They have engineers visit our sites when required for hardware issues and provide exceptional remote online support for most issues.
We have used various IT service companies in the past and fortunately were introduced to Cipher around ten years ago. All of our computer hardware is now provided and serviced by Cipher, and we wouldn’t go anywhere else.”
Carl
Potters Poultry Ltd
“Always Willing To Help.
Cipher IT Support are an excellent support company. They have a broad knowledge base among the staff, which allows for issues to be solved in a timely manner.
Every member of staff conducts themselves professionally, are friendly towards their customers, and are always willing to help resolve any problems. We very much see them as part of our internal IT team.”
Chris
Business Systems Manager ABM Manufacturing
“Excellent Service.”
“Penso has been a partner of Cipher IT for over ten years. In that period our IT infrastructure has grown in both size and complexity to support hundreds of users, on multiple and international sites.
Cipher have always provided an excellent service to us, with sound advice about security and infrastructure as well as general IT support. As Penso continue to expand in the coming years, we feel confident we can manage that growth with Cipher alongside.”
Dave
“Transformed Our IT.”
“Before we used Cipher our IT system was in a complete mess with outdated hardware and software. Cipher have completely transformed our I.T. supplying separate main server, separate email server, automatic back up, anti-spam and anti-virus software backed up by a service contract which ensures speedy resolution of all problems.
Having used them for over 8 years we cannot recommend them highly enough.”
Peter
“Second To None…”
“We have dealt with Cipher for over 15 years. We have always found the level of service second to none. I think the test of a company is whether you would recommend them to your customers and we have had no hesitation in recommending Cipher.
We have had a fruitful relationship over the years with us providing hardware and Cipher providing a high level of technical expertise to both our and Cipher’s clients.”
Jas
“If there’s ever an issue, someone picks up the phone and gets it sorted without delay.”
Cipher-IT have been a key part of our journey since day one. When we set up our business, they gave us clear, practical advice on the systems and equipment we’d need — and got everything in place quickly and smoothly.
Since then, we’ve onboarded ten team members in total, with Cipher handling all the IT kit and software setup. It’s been seamless throughout.
They’re also extremely focused on cybersecurity, which is a huge plus. They’ve helped us embed good security practices across the business and provided staff training to back that up. Thanks to their guidance, we’re now Cyber Essentials certified.
Support-wise, they’re excellent — if there’s ever an issue, someone picks up the phone and gets it sorted without delay. The team are knowledgeable, friendly, and genuinely easy to work with. We’re really pleased we chose Cipher-IT to look after us and look forward to continuing our partnership.
Sanjay
Director, Black Fox Group
“If you’re looking for an IT partner you can trust long-term, Cipher is it.”
“We’ve been working with Cipher for over a decade, and they have been an absolute cornerstone of our operations. They handle the complete management of our IT systems – from infrastructure and network security to user support and strategic technical planning.
What sets them apart from your “usual IT company” isn’t just their technical expertise (which is 10/10), but their reliability, responsiveness, and proactive approach. We’ve experienced zero major issues in all the time we have used Cipher, and every system upgrade or transition has been handled seamlessly.
Their team have genuinely taken an interest in understanding our business, and they’ve helped us scale with confidence and security.
If you’re looking for an IT partner you can trust long-term, Cipher is it. They’re not just service providers — they’re a vital part of our team.”
Luke
Managing Director, Edwin H Fryer Ltd
“An integral part of our daily operations”
Since 2018 Cipher IT have maintained, upgraded and supported our IT systems and are now indispensable to the smooth running of our systems. Having successfully managed large scale projects, background maintenance as well as daily support issues, they are seen as an integral part of our daily operations. Working with their cheerful, knowledgeable staff is always a positive experience. We highly recommend Simon and his team for their excellent service.
Paul
UK & Ireland Deputy Director, WEC UK
Customer Testimonials
“Cipher IT have been our trusted IT provider for over five years.
During our time working together Cipher IT have always been on hand to recommend the technology to help IPSS grow, whether that be a full new installation or day to day support Cipher IT are always there to help.
Thank you to Simon and the team.”
Andrew
Technical Sales Director IPSS
“Excellent Service
Penso has been a partner of Cipher IT for over ten years. In that period our IT infrastructure has grown in both size and complexity to support hundreds of users, on multiple and international sites.
Cipher have always provided an excellent service to us, with sound advice about security and infrastructure as well as general IT support. As Penso continue to expand in the coming years, we feel confident we can manage that growth with Cipher alongside.”
Andrew
Technical Sales Director IPSS
“I’d happily use them again and again.
Cipher provided by far the best balance of cost and confidence. Their team delivers rapid solutions, genuine cybersecurity protection, and proactive user education. I don’t hear complaints, the systems don’t fall over, and support is always fast and friendly. I’d happily use them again and again.”
Mark
Chairman, Park Sheet Metal
Sit Down with Simon or Chris
Not sure if your IT is really working for you?
Struggling with security concerns or tech that just won’t play nice?
Book a 30-minute chat with Simon, our Managing Director, or Chris, our Account Manager, and bring your biggest IT challenge with you.
You’ll get honest, no-nonsense advice – no sales pitch, just real solutions that make a difference in helping your business.
