Managed IT Support Tailored to You
Trusted IT support for businesses in Coventry & Warwickshire that need technology to perform, protect, and power growth.
IT Solutions to Help You Thrive, Not Just Survive
It’s not enough to just keep your systems running. We make sure they’re secure, reliable, and working hard to make your business even better. Our managed IT services include:
Microsoft 365 & Cloud Management
From seamless email migration and Teams setup to ensuring your SharePoint and OneDrive are configured securely, we handle the technical stuff so your team can focus on collaboration. Plus, we make sure everything's backed up properly, because even cloud services need a safety net.
Email Security & Protection
Our advanced email security filters catch phishing attempts, malware, and spam before they reach your team, while our email signature management keeps your communications professional and compliant. We also monitor for any suspicious activity and keep your email systems updated and secure as part of our comprehensive approach to keeping your business protected.
Reliable Backup & Recovery Solutions
We implement robust backup strategies using enterprise-grade solutions like Altaro, ensuring your data is automatically backed up both locally and to secure offsite locations. If disaster strikes, we'll have you back up and running quickly with minimal disruption.
Multi-Device Management
Whether your team is working from desktops in the office, laptops at home, or tablets on the factory floor, we make sure all your devices work together seamlessly. We handle everything from initial setup and security policies to ongoing updates and troubleshooting.
Remote & On-Site Support*
When you need help, we're there - whether that's remotely fixing an issue within minutes or sending one of our certified engineers to your site. No more waiting around for days wondering when someone will get back to you. We provide guaranteed response times and clear communication throughout, so you always know what's happening and when your issue will be resolved.
*Site visits included free in Protect & Protect+ tiers. Sites included in agreement.
Our Trusted Partners
All the Essentials, Built In
From real-time alerts and remote patching to asset tracking and cybersecurity tools, our feature set has everything you need to keep systems running smoothly, securely, and with minimal disruption. It’s not just IT support — it’s proactive, preventative, and precision-focused.
Click here to see the Feature List
Starter Support
Essentials
(Min 5x users)
-
IT Remote Support
Main Feature Comparison. -
Multi Device Management (3x Pcs)
Peace of mind that company data on all user devices is protected. -
Proactive network and device monitoring
Ensuring network & computer devices perform as expected. -
Endpoint Security for workstation
Stop malicious exploits from compromising your systems and data. -
E-Mail Security
Most compromises begin as email. Lets stops them before they get delivered. -
Multi-Factor Authentication (Office 365 only)
Secure access to critical systems with additional security. -
Daily Office 365 Backup
Sleep peacefully knowing everything Microsoft 365 is securely backed up. -
Office 365 Monitoring *
Identify suspicious activity and ensure compliance policies are maintained. -
E-Mail Signature Management
Standardise corporate branding on all devices. -
Strategy Meetings (Annual)
Discuss longer term IT plans, strategy and vision. -
Dark Web Monitoring
Real time alerts if user passwords are found on the Dark Web. -
E-Mail Phishing Campaigns
Raise awareness amongst staff. Evidence for insurers.
Business Boost
Protect
(Min 10x users)
Includes everything in Essentials, plus:
-
Zero Trust Application
White-listing Ensure non-approved rogue applications are blocked on your devices. -
Mobile Device Management *
Peace of mind that company data is protected on all mobile devices. -
Cyber Security Awareness Training
Track compliance. Evidence for insurers. -
Password Manager for users
Help your staff securely store and manage passwords. No more Post-it Notes! -
Cyber Essentials Ready **
Preparation of entire system ready for submission.
Total Assurance
Protect+
(Min 10x users)
Includes everything in Protect, plus:
-
Vulnerability Scanning
Pro-active scanning of your network for the latest risks. -
Compliance Management
Quickly and easily track GDPR and Cyber compliance. -
Cyber Incident Response
Team Rapid response and analysis of to any cyber incident. -
Cyber Essentials Accreditation **
Preparation, submission and remediation of application. -
Certified, Military Grade Data Destruction
Peace of mind that your data will not fall into the wrong hands.
* Microsoft Office 365 Business Premium License Required
** Sites included in Agreement
Cipher's Add-on Features
Add-on For Complete Protection
Alongside our core services, we offer a range of Add-On Features designed to give you greater protection, flexibility, and peace of mind.
From advanced server monitoring, patch management, and disaster recovery through to email security, Office 365 backup, and mobile device management, our add-ons are built to cover every angle of your IT environment.
Contact us today to explore how our Add-On Features can strengthen your IT strategy.
We Watch Your Systems So You Don't Have To
Your technology is monitored around the clock, with potential issues identified and resolved before they can cause any problems. It’s like having a dedicated IT team constantly checking your digital pulse, with tracking of your performance metrics, security status, and system health in real-time. You can be confident that your business technology is running at peak efficiency, without you even having to think about it.
24/7
Monitoring
Proactive Issue Resolution
Partnership Approach
“Transformed Our IT.
Cipher have completely transformed our IT supplying separate main server, separate email server, automatic back up, anti-spam and anti-virus software backed up by a service contract which ensures speedy resolution of all problems.”
Peter
Problems Solved at Speed
We don't do "eventually". When issues do arise, we make sure you're not left waiting. Our speedy response times help you get back on track quickly, with clear communication every step of the way and no compromise on the quality of our managed IT support services.
Fast Action
Fast Action
Straight Talking Support
Straight Talking Support
Skilled Technicians
Skilled Technicians
Fixes That Last
Fixes That Last
Tech That Works Without Fuss
We make IT support feel like part of your team. Whether it's handling day-to-day issues or planning for the future, we stay one step ahead to keep your systems running smoothly. With clear communication and a calm, capable approach, we reduce disruption and keep your business moving.
Crystal-Clear Communication
No technical gibberish, no vague explanations. We translate IT into plain English so you always understand what’s going on with your systems.
Rapid Response, Every Time
Downtime should never be an option. Our team is quick to act, ensuring fast resolutions that keep your business moving.
Total Transparency
Our support is all-inclusive by design. On the rare occasion something falls outside of your agreement, we’ll always explain it clearly and agree next steps with you first.
“Excellent Service.
Cipher have always provided an excellent service to us, with sound advice about security and infrastructure as well as general IT support.”
Dave
Technical Director, Penso
Sit Down with Simon or Chris
Not sure if your IT is really working for you?
Struggling with security concerns or tech that just won’t play nice?
Book a 30-minute chat with Simon, our Managing Director, or Chris, our Account Manager, and bring your biggest IT challenge with you.
You’ll get honest, no-nonsense advice – no sales pitch, just real solutions that make a difference in helping your business.
